Privacy Policy

1. Introduction

Aura Creatine ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website auracreatine.health ("Website") and use our services.

By using our Website, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Website.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Join our waitlist or newsletter
• Create an account
• Place an order
• Contact us for customer support
• Participate in surveys or promotions

This information may include:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely by Stripe)

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visit
• Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our Website
• Improve Website functionality
• Deliver personalized content
• Analyze Website traffic and performance

You can control cookie settings through your browser. However, disabling cookies may limit your ability to use certain features of our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer support
• Communication: To send you order confirmations, shipping updates, and respond to your inquiries
• Marketing: To send you promotional emails, newsletters, and special offers (you can opt-out at any time)
• Website Improvement: To analyze how users interact with our Website and improve user experience
• Personalization: To provide personalized content and product recommendations
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

4. Third-Party Services

We use the following third-party services to operate our Website and provide our services:

4.1 Payment Processing

Stripe: We use Stripe to process payments securely. Your payment information is transmitted directly to Stripe and is never stored on our servers. Stripe's privacy policy can be found at https://stripe.com/privacy.

4.2 Email Services

Resend: We use Resend to send transactional and marketing emails. Resend's privacy policy can be found at https://resend.com/legal/privacy-policy.

4.3 Analytics

Google Analytics: We use Google Analytics to understand how visitors use our Website. Google Analytics collects information anonymously and reports Website trends without identifying individual visitors. Learn more at https://policies.google.com/privacy.

4.4 Social Media Tracking

TikTok Pixel: We use TikTok Pixel to measure the effectiveness of our advertising campaigns and understand user behavior. TikTok's privacy policy can be found at https://www.tiktok.com/legal/privacy-policy.

4.5 Hosting

Manus: Our Website is hosted on Manus, which provides GDPR-compliant infrastructure and security measures.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Website and providing services (e.g., payment processing, email delivery, shipping)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or the rights, property, or safety of others
• With Your Consent: When you explicitly consent to the sharing of your information

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through Stripe
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

8. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information ("right to be forgotten")
• Right to Restriction: Request restriction of processing your personal information
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your personal information for certain purposes
• Right to Withdraw Consent: Withdraw consent for processing based on consent
• Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Marketing Communications

If you have opted in to receive marketing emails, we may send you promotional content, newsletters, and special offers. You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected] to request removal
• Updating your email preferences in your account settings

Please note that even if you opt-out of marketing communications, we will still send you transactional emails related to your orders and account.

10. Children's Privacy

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete the information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically. Your continued use of the Website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Website: https://www.auracreatine.health

We will respond to your inquiry as soon as possible, typically within 48 hours.